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- Autorius: Lou Downe
- Leidėjas: BIS Publishers bv
- Metai: 2020
- Puslapiai: 192
- ISBN-10: 9063695438
- ISBN-13: 9789063695439
- Formatas: 13 x 19.5 x 2 cm, minkšti viršeliai
- Kalba: Anglų
- Extra -15 % nuolaida šiai knygai su kodu: ENG15
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Aprašymas
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
EXTRA 15 % nuolaida su kodu: ENG15
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- Autorius: Lou Downe
- Leidėjas: BIS Publishers bv
- Metai: 2020
- Puslapiai: 192
- ISBN-10: 9063695438
- ISBN-13: 9789063695439
- Formatas: 13 x 19.5 x 2 cm, minkšti viršeliai
- Kalba: Anglų
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
Atsiliepimai